Privacy Policy

Last updated: 11 May 2026

1. Who we are

This privacy policy explains how Direct Cleaning Services (Leeds) Ltd (“DCS”, “we”, “us”, “our”) collects, uses, and protects your personal information when you visit dcs.zapwebsites.com or interact with our services.

We are the data controller for the personal information described in this policy.

Company name: Direct Cleaning Services (Leeds) Ltd

Company number: 04520529

Registered office: 17 Poplar View, Leeds, West Yorkshire, LS12 6LP

Email: info@dcsleeds.com

Phone: 0113 239 4066

2. The information we collect

We collect personal information in the following ways.

When you submit our contact form

Name
Email address
Phone number
Service you are enquiring about
The content of your message

When you subscribe to our newsletter

Email address

When you apply for a job via our careers page

Name
Contact details
CV or résumé
Work history, qualifications, and any other information you choose to provide
Right to work information if your application progresses

When you browse the website

IP address
Browser type and device information
Pages visited, time on site, referring source
Cookie identifiers

This information is collected through Google Analytics. See Section 7 for details.

Testimonials

Customer testimonials displayed on our site are managed through Endorsal. If you submit a testimonial, your name, role, company, and review content will be processed by Endorsal on our behalf.

3. How we use your information and our lawful basis

Under UK GDPR, we must have a lawful basis for processing your personal information. The bases we rely on are set out below.

Responding to enquiries

Purpose: To reply to your contact form submission, provide quotes, and arrange site visits.

Lawful basis: Legitimate interests and, where you become a customer, performance of a contract.

Purpose: To send you updates, news, and information about our services.

Lawful basis: Consent. You can withdraw consent at any time by clicking unsubscribe in any email or contacting us.

Job applications

Purpose: To assess your suitability for a role, communicate with you about your application, and meet our legal obligations as an employer.

Lawful basis: Taking steps at your request prior to entering a contract, legitimate interests in managing recruitment, and legal obligation where applicable.

Website analytics

Purpose: To understand how visitors use our site and improve it.

Lawful basis: Consent, set via our cookie banner.

Customer service delivery

Purpose: To deliver cleaning services, manage contracts, and handle invoicing.

Lawful basis: Performance of a contract.

Legal and regulatory compliance

Purpose: To comply with our legal obligations, including tax, accounting, employment, and health and safety law.

Lawful basis: Legal obligation.

4. Who we share your information with

We do not sell your personal information. We share it only with the following categories of recipient.

Our website host and IT providers, who store and maintain the site.
Google, for analytics.
Endorsal, for testimonial management.
Professional advisers, including accountants, insurers, and legal advisers, where necessary.
HMRC, regulators, and law enforcement, where required by law.
A purchaser or successor entity, in the event the business is sold or restructured.

We require all third parties to respect the security of your personal information and to process it in accordance with the law.

5. International transfers

Some of our service providers, including Google and Endorsal, may transfer and store data outside the United Kingdom, including in the United States.

Where this happens, we ensure appropriate safeguards are in place, including the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions covered by UK adequacy regulations.

6. How long we keep your information

We keep personal information only for as long as necessary.

Contact form enquiries: Up to 24 months after the last contact, then deleted.
Newsletter subscribers: Until you unsubscribe, then deleted within 30 days.
Unsuccessful job applicants: 6 months after the recruitment decision, unless you give consent for us to keep your details longer.
Successful job applicants: Retained for the duration of employment and for the periods required by employment, tax, and pension law afterwards.
Customer records: 7 years after the end of the contract, to meet tax and accounting requirements.
Website analytics data: Retained in line with Google Analytics default settings.

7. Cookies and analytics

Our website uses cookies and similar technologies. Some are essential to the site working; others are optional and require your consent.

Essential cookies keep the site functioning and cannot be turned off.

Analytics cookies are set by Google Analytics and Google Tag Manager. These help us understand visitor behaviour. They are only set if you give consent through our cookie banner.

You can manage your preferences at any time using the cookie settings link in the footer.

For more detail on the specific cookies used, see our Cookie Policy.

8. Your rights

Under UK GDPR, you have the following rights.

Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete information.
Right to erasure: Ask us to delete your information, subject to legal limits.
Right to restrict processing: Ask us to pause processing in certain circumstances.
Right to data portability: Receive a copy of your information in a structured format.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
Right not to be subject to automated decision-making: We do not carry out automated decision-making that produces legal or similarly significant effects.

To exercise any of these rights, contact us at info@dcsleeds.com. We will respond within one calendar month.

9. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: ico.org.uk

Helpline: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Security

We use technical and organisational measures to protect your information, including secure hosting, access controls, encryption in transit, and staff training. No system is fully secure, but we take our obligations seriously and review our measures regularly.

11. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top will reflect the most recent revision. If we make material changes, we will draw attention to them on the site.

13. Contact us

For any questions about this privacy policy or our data practices, contact: